Content Service Representative

Power the content behind smarter business decisions.

Behind every confident decision is trusted, accurate information—and this role puts you at the center of it. Here, you’ll support international clients by managing critical business and insurance content that drives smarter decisions. Gain international exposure, sharpen your expertise, and make your mark in a role that values precision, growth, and long-term impact.

Job Description

As a Content Service Representative, you will manage, organize, and maintain essential insurance and business content using proprietary systems. You’ll support client requests, ensure content accuracy, and collaborate closely with content and customer service teams to deliver reliable, high-quality resources for global users.

Job Overview

Employment type: Indefinite term type contract
Shift: Day shift, approximately 8:00 AM to 5:00 PM Colombian time (weekends off)
Work setup: Work from Home, Colombia

Exciting Perks Await!

• 5 days work week
• Weekends off
• Work from home arrangement
• 20 vacation days in total
• Prepaid medicine
• Fully-customized Emapta laptop and peripherals
• Indefinite term type contract
• Direct exposure to our clients
• Career growth opportunities
• Diverse and supportive work environment
• Prime Office Locations – Bogotá and Medellin
• Unlimited upskilling through Emapta Academy courses

The Qualifications We Seek

• At least 3 years of relevant experience

Your Daily Tasks

• Obtain insurance carrier documents such as underwriting manuals, policy wordings, job aids, and related forms from various sources
• Use proprietary tools and systems to upload and manage client and carrier resources in line with requirements and standard procedures
• Manage client content requests, including uploading documents and troubleshooting content-related issues
• Work closely with the Content and Customer Service teams to ensure strong client support
• Assist with project initiatives as needed

About the Client

Turning complex information into clarity.

Our client is an AI-driven technology company transforming how accounting and business professionals access and use insurance and risk data. Their platform centralizes carrier content, streamlines workflows, and empowers firms to make faster, smarter decisions. Trusted by leading professionals, they continue to innovate at the intersection of technology, data, and business services—making this an exciting place to grow your expertise and global impact.

Welcome to Emapta Colombia!

At Emapta, you're not just joining an industry-leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad.

Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America.

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